Carpenter Grade 5

Thrive Oldham are recruiting for a Carpenter Grade 5 in the Leicestershire area

Single Trade Operative Carpenter needed with a focus on UPVC repairs/installs

Full Time / 37 Hours Per Week

Experience of working in carpentry and joinery industry. Experience of working in occupied domestic properties and dealing with residents, including vulnerable people

Experience of carrying out repairs and maintenance including diagnosing and rectifying of faults.

Full UK driving licence

Able to use ICT system. Qualified to NVQ Level 2 or equivalent

Overall Purpose of Role: To carry out quality, customer focused plastering repairs, maintenance and improvement work to Leicester City Council properties and other buildings.

Key Job Activities:

Undertakes a range of repairs & maintenance tasks of a core trade to the agreed quality and performance standards, including enabling and finishing works (indicative enabling and finishing task list shown in the annex to the job description)

Undertakes assessments of repairs and maintenance work required and take appropriate action to rectify; aiming to achieve ''right first time'' service to all customers

Determines and arranges appropriate and value for money resources required to complete repairs & maintenance and remove any waste

Actively manages the stock of parts and equipment on vehicles to ensure the most efficient completion of work

Works with colleagues and others to resolves or notify of issues arising e.g. regarding outstanding repairs, rechargeable items, breaches of tenancy conditions, safeguarding

Directs and supervises apprentices and other assigned trainees

Cleans and tidies following repairs & refurbishment work

Liaises with service customers before, during and after repair & refurbishment work, to ensure the least possible inconvenience, including agreeing suitable appointments

Carry out other miscellaneous duties associated with the role

Key Job Outcomes:

Manages own workload to meet customer service standards, including, but not exclusively, repair priorities and keeping set appointments

Works as part of a team to provide high quality and efficient repairs service to all customers

Undertakes all works in accordance with the council''s agreed health & safety policies and procedures and current building and industry regulations

Minimises disruption, mess and dirt when working

Follows, implements and promotes the council''s policies and procedures relating to all areas of employment and service delivery

Ensures all work is carried out in the most efficient and effective manner e.g., by adopting new technology and equipment or organising appointments to reduce mileage

If allocated a vehicle or equipment or plant, be always responsible and accountable, including adhering to the current vehicle agreement

Ensures accurate and timely completion of all documentation / records requested

Skills

High level of communication and listening skills sufficient to deal with customers either face to face or on the telephone

Able to process information in written form including completion of necessary work documentation

Ability to trace, diagnose and rectify faults and identify and specify material & equipment requirements

Able to use ICT systems such as MS Word and emails

Tactful and diplomatic when dealing with demanding or abusive complaints from customers

Able to regularly work on your own in peoples'' homes or as part of a team

Sufficient level of physically fitness to carry out the requirements of the role (including climbing ladders and lifting heavy objects).

Must wear an ID badge and uniform and safety equipment as required

INDOLD