https://jobs.co.uk/job/cargowise-support-operator-heathrow-personnel--ef38e348-0dfc-4078-bb5e-9c42544c01f9 RSS feed for CargoWise Support Operator at Heathrow Personnel. en-gb Thu, 23 Jul 2026 18:55:04 GMT https://jobs.co.uk/job/cargowise-support-operator-heathrow-personnel--ef38e348-0dfc-4078-bb5e-9c42544c01f9 https://jobs.co.uk/job/cargowise-support-operator-heathrow-personnel--ef38e348-0dfc-4078-bb5e-9c42544c01f9 Thu, 23 Jul 2026 11:52:51 GMT Location: Hounslow | Salary: 33000.00-33000.00 Annual | Type: Permanent | We are recruiting for a CargoWise Support Operator to join our client''s team based near Heathrow. This is an excellent opportunity for someone with a background in the freight industry who has hands-on experience with CargoWise and is looking to transition into an IT support-focused role.Working Hours: Monday to FridaySalary: £33,000 - £35,000Working Hours: Monday to FridayKey ResponsibilitiesDeliver first-line support for CargoWise users, resolving system errors, access issues, and general queriesManage and track support tickets through to resolution within agreed service levelsEscalate complex issues to second-line or external support when requiredAssist with CargoWise projects, including system upgrades, integrations, and implementationsSupport testing processes, including UAT and post-implementation reviewsMaintain system documentation and user guidesProvide support across Microsoft Office applications such as Outlook, Excel, Word, and TeamsOffer basic network and infrastructure support, troubleshooting connectivity issuesLiaise with external IT suppliers, including coordination and procurement tasksMonitor system performance and identify opportunities for improvement or autom... Permanent