CargoWise Support Operator

We are recruiting for a CargoWise Support Operator to join our client''s team based near Heathrow. This is an excellent opportunity for someone with a background in the freight industry who has hands-on experience with CargoWise and is looking to transition into an IT support-focused role.Working Hours: Monday to FridaySalary: £33,000 - £35,000Working Hours: Monday to FridayKey ResponsibilitiesDeliver first-line support for CargoWise users, resolving system errors, access issues, and general queriesManage and track support tickets through to resolution within agreed service levelsEscalate complex issues to second-line or external support when requiredAssist with CargoWise projects, including system upgrades, integrations, and implementationsSupport testing processes, including UAT and post-implementation reviewsMaintain system documentation and user guidesProvide support across Microsoft Office applications such as Outlook, Excel, Word, and TeamsOffer basic network and infrastructure support, troubleshooting connectivity issuesLiaise with external IT suppliers, including coordination and procurement tasksMonitor system performance and identify opportunities for improvement or automationProvide user training and guidance to enhance system usagePersonal AttributesStrong attention to detail with a logical approach to problem-solvingClear communication skills, able to explain technical issues to non-technical usersOrganised and able to manage multiple priorities ..... full job details .....