Carer Support Officer

I am delighted to be working alongside a leading charity is seeking a Carer Support Officer to support unpaid carers and their families. This is a rewarding opportunity for someone who is both compassionate and highly organised. This is a fully remote, immediate start temp role until the end of the year. The role You''ll be the first point of contact for carers and referral partners, ensuring a smooth and supportive journey into the service. Key duties include: Responding to calls and emails with empathy and professionalism Providing first-line advice and signposting to relevant services Recording client details accurately and managing referrals Booking appointments and updating waiting lists Monitoring cases, closing them when support is complete, and tracking outcomes Ensuring warm handovers to external organisations when required Supporting wider team activities such as campaigns, events, and admin tasks About you Experience in helpline, advice, or family/community support services Strong listening and communication skills Confident using IT systems and databases Highly organised with the ability to manage multiple priorities A flexible, team-focused approach Join a supportive team and make a real difference to the lives of carers and their families. If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you! ..... full job details .....