Care Navigators - Primary Care

Care Navigator - Primary Care (Merseyside)Flexible Temporary Opportunities Competitive Pay Immediate StartConnaught Resourcing is a trusted specialist in healthcare recruitment, proudly partnering with leading primary care providers across the UK. We are currently supporting a valued client in the Merseyside area with the recruitment of Care Navigators for ongoing temporary assignments.If you''re passionate about delivering exceptional patient care and thrive in a fast-paced, supportive environment, we''d love to hear from you.About the RoleAs a Care Navigator, you''ll be the first point of contact for patients, carers, and healthcare professionals-providing compassionate, efficient, and professional support over the phone.Key Responsibilities:Handle incoming calls for GP practices, ensuring patients are directed to the most appropriate clinician or service.Escalate emergency calls promptly to ambulance services.Support the wider primary care team with follow-ups and coordination.Accurately record patient information using the EMIS Web system.Liaise with external services and follow clinical instructions.Maintain confidentiality and uphold a patient-first approach.Navigate local referral pathways to ensure holistic careWhat We''re Looking ForStrong verbal and written communication skills.Ability to work independently and as part of a team.Proficiency in Microsoft Office and EMIS Web (essential).Experience in a primary care setting and call handling.Empathy, patience, and ..... full job details .....