Care Navigator

Gloucester 18-25 hours per week, -12.71 per hour Temporary position with potential to become permanent

Our client, a busy GP practice in Gloucester, is seeking a professional and customer-focused Care Navigator to join their friendly team. Supporting a patient base of approximately 5,000 patients, you will play a key role in ensuring patients receive an excellent service while helping the practice run efficiently.

Working within a team of around five Care Navigators, this is an ideal opportunity for someone with previous reception or administrative experience who enjoys working in a fast-paced environment.

The available shifts are: Monday to Friday.

• 8:30am - 1:00pm
• 2:00pm - 6:30pm

Please note that these hours are fixed and cannot be altered. Additional hours may occasionally be required to cover holidays or sickness and will always be agreed in advance.

• Greeting patients and visitors in a friendly and professional manner
• Managing patient flow and responding to enquiries efficiently
• Booking, amending and cancelling appointments using the practice management system
• Maintaining accurate patient records for both new and existing patients
• Handling incoming and outgoing correspondence, including emails and letters
• Processing confidential patient information in line with GDPR and NHS guidelines
• Providing administrative support to clinicians and practice staff
• Ensuring the reception area remains clean, organised and welcoming

We are looking for a confident and approachable individual who can remain calm under pressure and deliver excellent customer service in a busy environment.

You will have:

• Previous reception or administration experience
• Strong communication and interpersonal skills
• Good IT and computer literacy skills
• Excellent attention to detail
• The ability to multi task and prioritise workloads effectively
• A professional and discreet approach when handling confidential information

• -12.71 per hour
• Part-time hours (18-25 hours per week)
• Friendly and supportive working environment
• Opportunity for the role to become permanent
• The chance to work within a respected local GP practice
• On site parking

If you have previous administration or reception experience and are looking for a rewarding part-time opportunity, we would love to hear from you. please email your CV and cover letter to (url removed)

Travail Employment Group Ltd is acting as an Employment Business in relation to this vacancy.

Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion.