Care Manager

OverviewPOST TITLE: Care Manager ( Hybrid )

LOCATION: Ealing, London W5

HOURS OF DUTY: 40 hours a week (inclusive of lunch break)

SALARY: £33-37k (dependent on experience)

RESPONSIBLE TO: Service Manager

MAIN CONTACTS:

Clients and family members

The AICS Group staff

Multidisciplinary team including team leaders, therapists, consultants, psychologist, case managers and GPs, social workers

Rehabilitation support worker

SPECIAL CONDITIONS OF SERVICE:

An enhanced Disclosure and Barring Service check will be undertaken.

Maintain confidentiality in respect of the client.

Able and willing to work flexibly at various locations.

ABOUT THE ROLE:

The AICS Group is looking for a Package Manager to work with our clients who have sustained a brain injury (either through accident, illness, or negligence) and want to get their lives back on track. Successful candidates will have the ability to plan, motivate, use their initiative, be patient, creative and be non-judgmental. You will be supported by our experienced Service Manager.

All successful candidates will be required to complete our bespoke training. Package Managers should have a minimum of 1 years'' experience in health care, ideally working with people with acquired/traumatic brain injury, but this is not essential if you have ample experience or transferrable skills.

Main Duties

Client and Package Management

Complete and update the client''s care plan, risk assessment and rehabilitation support workers guide

Work closely with the client''s MDT team to complete all client documentation

Attend client MDT meetings monthly or as scheduled

Attend and contribute towards emergency strategy meetings

Highlight, recognise, and report any safeguarding concerns

Liaise with client and their professional team regarding rehabilitation goals

Organise and host all staff team meetings on behalf of your client

Offer daily and ongoing support to all rehabilitation support worker

Give clients professional advice, support, and guidance where necessary

Complete full package reviews with client, case manager and/or professionals when required

Organise/monitor the day-to-day activities of rehabilitation support worker working with clients

Create and make amendments to MACH (daily reports) forms using the online system

Monitor Rehabilitation support workers using the MACH Form (daily reports) systems

Oversee general client development (Rehab Programme)

Ensure that client files are compliant to The AICS Group and CQC standards

Complete a quarterly audit on selected client files

Keep up to date with CQC legislation regarding standards of care for clients

Recruitment of appropriate staff to match existing clients'' requirements

Send speculative ''Profile Cards'' to clients and/or clients'' case manager

Keep in communication with your clients regarding changes to any company procedures

Arrange and host team meetings on the clients'' behalf

Complete documents for client files in line with CQC standards

Visit clients quarterly or when necessary

Complete client home spot check on clients (including clients from other packages)

Record and monitor any client complaints

Rehabilitation support workers Management

Assist with the introduction of new rehabilitation support workers to clients and the organisation

Identify any training needs for rehabilitation support workers (e.g., challenging behaviour, conflict management, professional boundaries)

Communicate and work with the compliancy team to ensure staff files meet CQC standards (e.g., drivers, medication administration)

Complete and amend any potential candidate profile cards when required

Complete quarterly supervisions with all rehabilitation support worker

Monitor rehabilitation support workers performance according to the organisation''s disciplinary policy

Support all rehabilitation support workers with personal and professional development plans

Provide as much information as possible to rehabilitation support workers on any potential clients

Organise client and rehabilitation support workers meet and greets / interviews

Check and update the Staff Plan system with rehabilitation support workers availability

Complete and send out weekly or monthly client rotas

Payroll Management

Check timesheets for accuracy and expense claims as and when required

Confirm rehabilitation support workers weekly hours using the Staff Plan system

Assist accounts with any payroll amendments, issues, or concerns

Assist accounts with any invoice amendments, issues, or concerns

Negotiate pay rates, expenses, and travel cost on behalf of rehabilitation support workers when necessary

Communicate directly with clients regarding any credit control issues, if required

New Referral Management

Taking new referrals over the phone, face to face or via email

Complete an initial referral form and file for future reference

Update your client new referral pipeline form

Send case manager or client the rate schedule, client information sheet and terms of business

Arrange an initial referral meeting with client, client''s representative and/or case manager

Complete the initial care plan, initial risk assessment and environmental risk assessment

Communicate directly with recruitment department regarding any recruitment needs

Communicate directly with the case manager or client''s representative regarding potential rehabilitation support workers

Organise meet and greets / interviews with the rehabilitation support workers and client

Complete the clients'' ''Home folder'' and arrange for it to be on site

Ensure the business has accurate information on all new clients - Case managers, solicitors, funders, other professionals and next of kin

Clarify expense policy and procedure and emergency shift cover procedure

Arrange a home visit with new clients 30 days after the start date (update, amend or edit ..... full job details .....