Care Coordinator - Bluebird Care Aberdeen and Aberdeenshire

Purpose of role To conduct effective coordination of Care Assistants to ensure that customers receive excellent quality care and support to keep them safe and comfortable in their own homes. A supportive and calm manner together with excellent organisational and communication skills are vital to excel in this role. Key responsibility Ensure that Care Assistants are appropriately rostered and allocated to customers so that care is delivered on time, safely and in line with customers wishes (as agreed in their care and support plan), and aligns with the agreed availability of Care Assistants. To strive to achieve optimised scheduling that meets the needs of both customers and carers. As a Care Coordinator, you will play a crucial role in supporting both customers and care staff. Your duties will include: Coordinating rotas and schedules for care staff, ensuring continuity of care Maintaining accurate records in line with CQC standards and GDPR Liaise with service users, family members, and professionals regarding care needs Monitor and update care plans and risk assessments Report incidents, complaints, and safeguarding concerns promptly Duties Liaise with the Lead Coordinator and / or Registered Manager to ensure the right number of Care Assistants, with the right skills mixes, are recruited to meet the needs of the business. Arrange cover for Care Assistant sickness, absenteeism or holidays. Accept, allocate and process new customer referrals for care and support ..... full job details .....