Care Co-ordinator

We are seeking a dedicated and detail-oriented Care Co-ordinator to join our team. The ideal candidate will be responsible for ensuring smooth project operations and client satisfaction through various stages of the project lifecycle. Key responsibilities include: Client Feedback Management: Gather and manage client feedback at key points throughout the project, not just at project closure.Consultant service calls throughout duration of projectClient Engagement: Encourage clients to sign up for the new YPO.Exit Meetings: Conduct exit meetings to capture consultant feedback for marketing purposes and retention data analysis.Contract Audits: Perform regular contract audits to ensure compliance and accuracy.Extension Management: Chase extension signatures and manage IR35 re-determinations at extension points.Financial Tracking: Track financial envelopes and budgets to ensure project financial health.Project Reporting: Support the creation of project summary and success reports.Cross-Selling: Identify opportunities to cross-sell products and services (land and expand).Onboarding: Send onboarding packs and lead onboarding sessions for new clients and team members.Equipment Management: Ensure the return of equipment at the end of projects.Change Requests: Support with change board requests and manage the process efficiently.Purchase Orders: Chase and manage PO numbers to ensure timely procurement. The following key skills are essential: Communication Skills: Strong verbal and ..... full job details .....