Care and Support Registered Manager

Summary responsibilitiesBe an ambassador to all those you work with, and care for, living the values of St Monica Trust creating communities where older people flourish and actively engaging with our 10 year strategy plan.To be registered with the Care Quality Commission as the Care and Support Manager.Line manage the Deputy Care and Support Managers, and the Care and Support Leads (as relevant to an allocated village).Ensure through oversight that care team members are suitably qualified and trained to deliver safe and effective care to our residents.Run a financially viable service, using innovative ways of working to benefit the offering to our residents and grow the business, In line with our purpose of Choice, Connection and Contribution.Be the key point of contact for residents and their family/friends with enquiries related to their care.To attend and be available at resident village meetings and contribute meaningful updates to the agenda.Have the ability to raise as appropriate safeguarding notifications to the associated local authority and CQC for any notifiable incidents within the services.Have the ability to receive and act on feedback, complaints, concerns and compliments in a timely manner while striving for customer excellence.Create and maintain working service development plans for each service and lead progress reviews. Maintain up to date knowledge of the care sector developments, specialist care expertise, demographic and/or political changes and trends ..... full job details .....