Card Services Advisor

Job AdvertCustomer Operations Advisor Location: Valley Road, Birkenhead (potentially the opportunity to work some days from home once training is completed)Contract: Fixed-Term (July 2026 - January 2027)Monday - Friday 9am - 5pmSalary £24,800 per yearOvertime from October - December (including some Saturdays)No holidays can be taken in November and DecemberAbout the roleWe''re looking for a customer-focused and detail-driven Customer Operations Advisor to join our Love2shop team on a fixed-term basis during one of our busiest and most exciting periods of the year.You''ll be at the heart of our customer experience-supporting customers across phone, email, live chat and social media, resolving queries quickly and efficiently, and ensuring every interaction leaves a positive impression.What you''ll be doingActing as a subject matter expert across our range of physical and digital productsSupporting customers across multiple channels (phone, email, live chat and social)Resolving queries first time wherever possible, including balance enquiries, refunds and replacementsInvestigating and resolving issues such as missing orders or failed transactionsSupporting customers with account management and self-service tools (web and app)Monitoring social media and responding to customer feedback and queriesCarrying out KYC checks and supporting fraud, AML and compliance processesHandling sensitive requests including account closures and GDPR requestsMaking outbound calls to support ..... full job details .....