Caravan Sales Team Member

Description Provide high-quality remote sales support to the on-site caravan sales operation by handling inbound and outbound enquiries, qualifying leads, booking appointments, supporting virtual viewings, and progressing customers through the ownership journey. The role focuses on fast, professional follow-up, accurate CRM administration, excellent customer experience, and full compliance with regulated sales standards. Based in our Minehead Resort, reporting into our Skegness Caravan Sales Manager. KPIs Speed to lead / response time to new enquiries Outbound contact rate and call quality standards Appointments booked and show rate Conversion rate (enquiry to appointment) and assisted conversion to sale Revenue contribution (attributed/assisted) and average enquiry value progression CRM data quality (notes, next actions, stages, consent) Customer satisfaction/feedback on remote experience Compliance/quality monitoring outcomes General Duties and Key Accountabilities Lead Handling and Sales Support Make timely outbound calls to new and existing enquiries, following agreed service levels and prioritisation. Qualify customer needs (budget, preferred models, usage, timelines) and match to suitable stock/options. Book and confirm on-site appointments and viewings; ensure customers have clear joining instructions and expectations. Support virtual engagement (video calls/virtual tours, sending brochures, pricing and ownership information). Maintain structured ..... full job details .....