Car Park Assistant

Job Title: Car Park Customer Service Assistant Employer: Reading Borough Council Contract: Fixed-term until February 2026 Hours: 37 hours per week, rota basis (5 days out of 7) Location: Queens Road or Broad Street Mall Car ParksJob PurposeTo ensure the safety, security, and cleanliness of Reading Borough Council s car parks while delivering an excellent customer experience. The postholder will act as a visible presence, assisting the public, maintaining facilities, and supporting the smooth and secure operation of parking services.Key ResponsibilitiesCustomer Service and Security Provide a visible and approachable security presence within the car parks.Deliver high standards of customer service by assisting members of the public and responding to queries and complaints effectively.Liaise with police, local businesses, and other stakeholders where necessary. Operations and Maintenance Conduct regular patrols and inspections of car parks, ensuring safety, cleanliness, and security standards are met.Operate parking control equipment and carry out cash handling duties in line with established procedures.Undertake cleaning, routine maintenance, and basic repair tasks to keep facilities in good order. Health, Safety and Compliance Ensure compliance with health and safety procedures and report any incidents, hazards, or equipment faults.Support equal opportunities and uphold high service standards at all times. Person SpecificationEssential: Proven experience in a customer service ..... full job details .....