Capability and Quality Manager

Capability and Quality Manager - East LeakeAt Saint-Gobain we are looking for a Capability and Quality Manager to join our Customer Service team based in East Leake, helping to deliver excellent customer service across multiple brands.The Capability and Quality Manager will be responsible for translating the Customer Value and Service capability strategy into effective learning, coaching, quality-assurance and developmental frameworksSaint-Gobain is a global leader in light and sustainable construction, operating across multiple market-leading brands and helping to create better homes and living spaces. What we''re looking for: Proven experience of leading, coaching, or supervising others Strong system, data, and operational knowledge Ability to manage performance and support development What you will be doing: Using data, reporting, and insight to drive improvements Designing and embedding training, coaching, and QA frameworks Taking ownership of ongoing development Are Saint-Gobain inclusive employers?Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of "Making the World a Better Home". We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, ..... full job details .....