Cantonese speaking Assistant E-Channel Manager (Banking)

Job Title: Cantonese speaking Assistant E-Channel Manager (Banking) The Skills You''ll Need: Fluent Cantonese and English. Working experience in E-channel Operations, Digital Banking, or Card Management Your New Salary: Up to 50k, depending on experience Job Status: Permanent, hybrid working with 4 days in the office Location: Central London Assistant E-Channel Manager - Summary: Oversee the daily operational activities relating to debit card, internet banking, mobile banking, and other electronic banking services. Monitor and process e-channel requests, transactions, reports, and customer service matters in a timely manner. Investigate and manage customer enquiries, complaints and service-related issues relating to debit cards and cyberbanking services. Liaise with internal departments and service providers to resolve operational issues and service requests. Assist in the implementation of e-channel products, services, and operational initiatives. Maintain accurate records, operational procedures, and management information reports. Ensure compliance with regulatory requirements, internal policies, and operational control procedures. Support continuous improvement initiatives to enhance operational efficiency and customer experience. Assistant E-Channel Manager - What You''ll be Doing: Process Perform daily operational activities relating to debit card, internet banking, mobile banking, and other e-channel services. Process customer requests including card ..... full job details .....