Callout Advisor

Customer Service AdvisorLeeds Office Monday to FridaySalary: up to 30k W Talent is delighted to be partnering with a growing organisation within the renewable energy and home services sector. Committed to delivering exceptional customer experiences, the business combines innovation, technology, and outstanding service to support customers throughout their journey.As the business continues to grow, they are looking to recruit a Customer Service Advisor to join their friendly and supportive Customer Service team.The RoleAs a Customer Service Advisor, you will be the first point of contact for customers, providing an outstanding level of service across multiple communication channels, including telephone, email, and live chat.You will be responsible for resolving customer enquiries efficiently and professionally, ensuring every interaction results in a positive customer experience. Working closely with technical teams and other departments, you''ll take ownership of customer queries from initial contact through to resolution while delivering a caring, empathetic, and solutions-focused service.Key ResponsibilitiesRespond to customer enquiries, complaints, and queries via telephone, email, and live chat in a professional and timely manner.Take ownership of customer issues, ensuring they are resolved effectively from first contact through to completion.Troubleshoot customer issues and liaise with technical teams where specialist support is required.Provide accurate information ..... full job details .....