https://jobs.co.uk/job/call-handler-zero-surplus--41650931-609d-496c-97ff-c4f841c980d3 RSS feed for Call Handler at Zero Surplus. en-gb Sat, 13 Jun 2026 18:48:51 GMT https://jobs.co.uk/job/call-handler-zero-surplus--41650931-609d-496c-97ff-c4f841c980d3 https://jobs.co.uk/job/call-handler-zero-surplus--41650931-609d-496c-97ff-c4f841c980d3 Fri, 12 Jun 2026 11:52:39 GMT Location: Hertford | Salary: 24000.00-24000.00 Annual | Type: Permanent | Do you enjoy speaking with people and building positive relationships? Are you confident handling customer enquiries and finding solutions? Do you thrive in a fast-paced environment where no two days are the same?If so, we are looking for a motivated and customer-focused Call Centre Operative to join our client''s growing team in Hertfordshire.This is a fast-paced role where you will communicate with customers and third parties, manage case progress, resolve queries, and work towards achieving positive outcomes while delivering excellent customer service.Key ResponsibilitiesHandling inbound and outbound telephone callsResponding to email and written enquiriesManaging customer accounts and case updatesNegotiating suitable arrangements and resolving queriesMaintaining accurate records and updating internal systemsReviewing account information and supporting case progressionIdentifying and escalating complaints where requiredAchieving individual and team performance targetsDesirable ExperiencePrevious call centre, customer service or contact centre experienceExperience handling complaints or customer disputesExperience within property, legal, financial or professional services environ... Permanent