Call Handler

Do you enjoy speaking with people and building positive relationships? Are you confident handling customer enquiries and finding solutions? Do you thrive in a fast-paced environment where no two days are the same?If so, we are looking for a motivated and customer-focused Call Centre Operative to join our client''s growing team in Hertfordshire.This is a fast-paced role where you will communicate with customers and third parties, manage case progress, resolve queries, and work towards achieving positive outcomes while delivering excellent customer service.Key ResponsibilitiesHandling inbound and outbound telephone callsResponding to email and written enquiriesManaging customer accounts and case updatesNegotiating suitable arrangements and resolving queriesMaintaining accurate records and updating internal systemsReviewing account information and supporting case progressionIdentifying and escalating complaints where requiredAchieving individual and team performance targetsDesirable ExperiencePrevious call centre, customer service or contact centre experienceExperience handling complaints or customer disputesExperience within property, legal, financial or professional services environmentsThis is an excellent opportunity to join a supportive team and develop your career within a professional and growing organisation. We are looking to speak to people with prior call centre/dispute resolution experience and with great verbal and written communication skills. This is an ..... full job details .....