https://jobs.co.uk/job/call-handler-sopra-steria--1d39d5c6-6052-45a3-a8b8-cc5eb023c337 RSS feed for Call Handler at Sopra Steria. en-gb Mon, 24 Aug 2026 16:13:08 GMT https://jobs.co.uk/job/call-handler-sopra-steria--1d39d5c6-6052-45a3-a8b8-cc5eb023c337 https://jobs.co.uk/job/call-handler-sopra-steria--1d39d5c6-6052-45a3-a8b8-cc5eb023c337 Tue, 18 Aug 2026 11:52:16 GMT Location: Newport | Salary: 26298.00-26298.00 Annual | Type: Permanent | Do you enjoy helping people and want to build your confidence in a fast-paced, supportive environment? If you''re looking for a role where you can develop your customer service skills and be part of a collaborative team, this could be the opportunity for you.You''ll be joining Shared Services Connected Ltd (SSCL) as a Call Handler within our Customer Experience team, supporting a range of Government clients. Acting as the first point of contact for customers, you''ll play an important role in delivering a high-quality service and ensuring queries are resolved effectively.You''ll work closely with your team, which includes Team Leaders and colleagues in a supportive and engaging environment where knowledge is shared and achievements are recognised. With regular team activities - from wellbeing initiatives to volunteering events - you''ll be part of a team that values connection, development and having fun at work.This is a hybrid role based in Newport, with Thursdays and Fridays in the office and the rest of the week working remotely.What you''ll be doing:Handling incoming calls as the first point of contact, responding to customer queries within agreed service levels.Recording accu... Permanent