Call Handler

Skilled Careers is hiring Call Handlers on a temporary basis, for a local authority from within the West Midlands Region, my client specialises within the upgrades of properties throughout Birmingham and surrounding areas Immediate Start - Temporary Role with potential for permanent Mon-Fri 8:30am 5:30pm Location: Regal Court, Sovereign Road, B30 3FJ Hourly Rate: £16.64 PAYE The Role: Inbound and outbound calls, scheduling tenant visits Providing outstanding customer service and answering any queries regarding tenant issues Inputting customers details accurately and scheduling time slots for appointments using CRM Systems Hitting daily, weekly KPI''s, dealing with high volume of calls Daily To be successful within this role you will need to: Good literacy skills Customer service experience Ability to work in a High Paced Environment Using the training provided navigate through our bespoke systems Attention to Detail Good Communication and Listening Skills High Energy Professional and Friendly approach Fluent in Spoken and Written English ..... full job details .....