Call Handler

Job Title: Call Handler Location: Crawley Job Type: Full-Time / Temp Salary: Competitive, depending on experience Key ResponsibilitiesAnswer incoming calls promptly and professionallyHandle customer enquiries, complaints, and requests efficientlyAccurately log call details and update internal systemsEscalate issues to the appropriate departments when necessaryMaintain confidentiality and comply with company proceduresProvide customers with accurate information and supportFollow up on outstanding queries where requiredWork collaboratively with colleagues to meet service targets Skills and Experience RequiredPrevious experience in a call centre, customer service, or administrative role preferredExcellent verbal communication and listening skillsStrong organisational and multitasking abilitiesGood IT and data entry skillsAbility to remain calm under pressureProfessional and friendly telephone mannerGCSEs (or equivalent) in English and Maths ..... full job details .....