Call Handler / Patient Coordinator

Location: Crawley Salary: 12.71 per hour Hours: Monday to Friday, with at least one Saturday per month About the Role We are seeking a friendly and organised Call Handler to join a busy healthcare team in Crawley. This is a customer-focused role where you will be the first point of contact for patients, providing excellent service and ensuring appointments are scheduled efficiently. Key Responsibilities Answering incoming calls from patients in a professional and compassionate manner Scheduling, amending, and cancelling appointments Handling patient enquiries and providing accurate information Updating patient records and maintaining data accuracy Liaising with healthcare professionals and colleagues to ensure smooth service delivery Managing a high volume of calls while maintaining excellent customer service standards About You Previous experience in a call handling, customer service, or administration role Excellent communication and telephone manner Strong organisational and time management skills Ability to remain calm and professional in a busy environment Good IT skills and experience using appointment booking systems is desirable Empathetic and patient-focused approach Due to the urgency of the role apply now for consideration. Berry Recruitment Services Ltd T/A First Recruitment Services are acting as an employment business in relation to this assignment ..... full job details .....