Call Handler (Italian speaker)

Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding. You will be required to perform the following tasks: To ensure the efficient handling of inbound and outbound calls in a timely manner. To Identify opportunities to upsell products and services for successful sales opportunities Handle Live chat online enquiries To ensure accurate information is provided over the phone and in person where necessary. To update customer records and internal Database as and when required To create invoices, proformas and credit notes To create outbound and inbound courier labels Communicate effectively with internal technical departments. Be an effective go-between for customers and internal technical staff The successful Call Handler will: Have extensive experience within a call centre Be fluent Italian speaking Be computer literate Be able to work calmly under pressure Be comfortable working in a fast-paced environment and be capable of multitasking Must have excellent customer service background In return, the successful candidates will receive: Full on the job training, constantly, throughout you ..... full job details .....