Call Handler

Call Handler - Social Housing Repairs and MaintenanceBased in Kingston, LondonPermanent, full time£12.71 - £13.71To be considered for this position you must have experience working within a similar role in social housing, repairs and maintenance or facilities maintenance!Are you an experienced Call Handler within the social housing sector? Do you have impeccable Customer Service skills along with strong admin skills? If so, we may be able to help you!We are working with a leading social housing repairs and maintenance contractor to find a successful and proactive Call Handler to join their team based in Kingston.Working in the Social Housing sector, you will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once.Key duties and responsibilities:Provide our clients and customers with excellent, first contact resolution services across multiple channels.Offer great customer service by listening to customers'' queries, building rapport, demonstrating empathy, resolving queries / concerns and always opening and closing the call or correspondence in accordance with the company''s customer service handling procedures.Able to make up to 60 calls per day and amending appointments on the system as required.Taking inbound calls from Residents and/or Social Housing Providers in relation to repair worksUsing IT Systems to book in and rearrange appointments for customers and/or clients whilst on the ..... full job details .....