Call Handler

Call Handler Walton on Thames Temp to Perm Fully Office based 17.00 per hour UmbrellaKey Responsibilities:Handle inbound and outbound calls from residents in a professional and empathetic mannerLog and manage repair requests accurately using internal systemsDiagnose and triage maintenance issues to ensure appropriate prioritisationSchedule appointments for operatives and contractorsRespond to queries relating to tenancy, rent, and general housing servicesMaintain accurate records of all interactions and updatesWork closely with internal teams to ensure issues are resolved efficientlyDeliver excellent customer service at all times, particularly when dealing with vulnerable residentsKey Requirements:Previous experience in a call centre, customer service, or social housing environmentStrong communication and listening skillsAbility to remain calm under pressure and handle challenging situationsGood IT skills and experience using CRM or scheduling systemsStrong organisational skills and attention to detailA customer-first approach with a problem-solving mindsetDesirable:Experience working within social housing or property servicesKnowledge of repairs and maintenance processesUnderstanding of housing management ..... full job details .....