Call Handler

Social Housing Call HandlerLocation: CrawleySalary: 17.00 per hourHours: 40 hours per weekContract: Temporary to PermanentWorking Pattern: Fully Office BasedAbout the RoleWe are currently recruiting for a Social Housing Call Handler to join a busy property services team based in Crawley.This is a great opportunity for someone with strong customer service and communication skills who enjoys working in a fast-paced environment and wants to build a career within the social housing sector.You will be the first point of contact for residents, dealing with enquiries and providing support across housing and property maintenance services.Key ResponsibilitiesHandle a high volume of inbound calls from residents and customers.Respond to queries relating to repairs, maintenance and housing services.Log and update repair requests accurately on internal systems.Book and coordinate appointments for repairs and property services.Liaise with residents, contractors and internal teams to resolve queries.Provide regular updates to residents regarding outstanding repairs and appointments.Deal with complaints and escalate issues where appropriate.Ensure all calls and customer interactions are recorded accurately.Provide a professional and helpful service at all times.Work as part of a wider property services and customer service team.About YouThe successful candidate will ideally have:Previous experience in a call centre, customer service or contact centre environment.Experience within social ..... full job details .....