Call Handler

Job Title: Call Handler
Location: Walton-on-Thames
Company: Tier 1 Contractor
Job Type: Full-time (Temp to Perm / Permanent)

Overview
We are working with a leading Tier 1 contractor who is looking to recruit a professional and organised Call Handler to join their team based in Walton-on-Thames. This is a fast-paced, customer-focused role, ideal for someone with strong administrative skills and a confident telephone manner.

Key Responsibilities

• Answering incoming calls from tenants, clients, and internal teams in a professional and timely manner
• Logging calls accurately onto internal systems and maintaining up-to-date records
• Raising and scheduling jobs for maintenance and repairs
• Liaising with operatives, subcontractors, and site teams to coordinate works
• Providing updates to customers and ensuring a high level of customer service at all times
• Managing email enquiries and supporting general administrative duties
• Escalating urgent or complex issues where required

Requirements

• Previous experience in a call handling, customer service, or administrative role
• Excellent communication skills, both verbal and written
• Strong organisational skills with the ability to multitask
• Good attention to detail and accuracy when inputting data
• Comfortable working in a fast-paced environment
• Experience within construction, housing, or maintenance (desirable but not essential)

What’s on Offer

• Opportunity to join a reputable Tier 1 contractor
• Supportive team environment
• Training and development opportunities
• Potential for a permanent position

How to Apply
If you’re a proactive and reliable individual looking to develop your career within a well-established contractor, we’d love to hear from you.