Call Handler

Permanent vacancy - Call handler Salary - 27,294 (plus annual bonuses)Location - HillingtonExcellent benefits package and working environment including optional healthcare, pension scheme, death in service.Working hours - 12 hour shift patterns 7am - 7pm.Our client based in Hillington, is looking for a call handler to join their busy office. They work 12 hour shift patterns but this leads to some excellent time off and a very healthy work/life balance. They are a very successful company with a very strong staff retention rate. If you have knowledge of alarms and dealing with emergency situations that would be a great advantage. Key Responsibilities:Monitor, manage, and triage refrigeration and alarms using alarm management systems in accordance with company proceduresRespond to alarms within defined service level agreements (SLAs)Investigate alarms and liaise with customer sites to agree appropriate corrective actions, including remote system access where requiredAccurately record all actions, findings, and communications to ensure full traceability and compliance with documentation standardsRaise service requests for customer contractors in line with agreed processesProvide first-line technical support to customers, ensuring a high standard of customer serviceEscalate unresolved or critical issues in accordance with company escalation proceduresContribute to continuous improvement by identifying recurring issues and suggesting process or system enhancementsWorking hours and ..... full job details .....