https://jobs.co.uk/job/call-handler-blue-arrow--af991602-13f9-471f-9868-a429ee165033 RSS feed for Call Handler at Blue Arrow. en-gb Thu, 30 Apr 2026 17:44:53 GMT https://jobs.co.uk/job/call-handler-blue-arrow--af991602-13f9-471f-9868-a429ee165033 https://jobs.co.uk/job/call-handler-blue-arrow--af991602-13f9-471f-9868-a429ee165033 Tue, 07 Apr 2026 23:00:00 GMT Location: Glasgow | Salary: £27294/annum | Type: Permanent | Permanent vacancy - Call handler Salary - -27,294 (plus annual bonuses) Location - Hillington Excellent benefits package and working environment including optional healthcare, pension scheme, death in service. Working hours - 12 hour shift patterns 7am - 7pm. Our client based in Hillington, is looking for a call handler to join their busy office. They work 12 hour shift patterns but this leads to some excellent time off and a very healthy work/life balance. They are a very successful company with a very strong staff retention rate. If you have knowledge of alarms and dealing with emergency situations that would be a great advantage. Key Responsibilities: Monitor, manage, and triage refrigeration and alarms using alarm management systems in accordance with company procedures Respond to alarms within defined service level agreements (SLAs) Investigate alarms and liaise with customer sites to agree appropriate corrective actions, including remote system access where required Accurately record all actions, findings, and communications to ensure full traceability and compliance with documentation standards Raise service requests for customer contractors in line with ag... Permanent