Call Handler Band E

Criminal Injuries Compensation Authority Call handler and AdminLocation: 10 Clyde Place, Kingston, Glasgow, G5 8DS OFFICE BASED Hourly rate: 12.53 Working Days/Hours: 37 hours per week, Monday-Friday 9am-5pm Contract: This a temporary position until March 2026 but due to be extended pending performance and business needs Brook Street in partnership with the His Majesty''s Prison has a fantastic opportunity to join their team as an Call handler and Admin. This is great opportunity to gain valuable exposure/experience working within the Public Sector. Experience Needed/desired: Dealing with customersClear and understandableTime managementIT skillsConfident with technologyAre able to deal with difficult applicants Have empathyProactive thinkingCustomer serviceNot essential but helped support potential victimsList the duties/ responsibilities: Responding courteously to telephone and email enquiries, providing applicants with updates on the progress of their claimsSupporting applicants accessing digital services and where necessary taking applications by phoneHandling and resolving customer issues and responding positively to applicant feedback or instances of dissatisfactionUpdating and maintaining relevant databasesLiaising with internal colleagues and external stakeholdersRecording statistical information on work completedClearance level (to be applied for by Brook Street upon a successful application): Basic (Scottish) DBS Training provided, what is their training plan and ..... full job details .....