https://jobs.co.uk/job/call-centre-trainer-sanderson-recruitment-plc--655e21d2-ea47-4046-8cd8-c0094e8c0ad4 RSS feed for Call Centre Trainer at Sanderson Recruitment Plc. en-gb Sat, 25 Jul 2026 08:17:04 GMT https://jobs.co.uk/job/call-centre-trainer-sanderson-recruitment-plc--655e21d2-ea47-4046-8cd8-c0094e8c0ad4 https://jobs.co.uk/job/call-centre-trainer-sanderson-recruitment-plc--655e21d2-ea47-4046-8cd8-c0094e8c0ad4 Fri, 24 Jul 2026 11:51:52 GMT Location: Peterborough | Salary: 350.00-350.00 Daily | Type: Contract | Call Centre TrainerLocation: Peterborough or Basingstoke - Full time onsiteDuration: 6 month initial contractRate: £350-£450 per day (inside IR35/via umbrella)We are seeking an experienced Call Centre Trainer to support the development of customer service teams within a regulated financial services environment.You will work closely with Team Managers and Customer Service Representatives to improve customer conversations, coaching capability, quality performance and customer outcomes.Key ResponsibilitiesDeliver structured coaching programmes across operational teams.Conduct call observations, quality reviews and side by side coaching sessions.Improve call control, objection handling and customer engagement skills.Support Team Managers to strengthen coaching capability and team performance.Use quality and performance data to identify trends and drive targeted development plans.Promote customer focused behaviours, regulatory compliance and positive outcomes for vulnerable customers.About YouExperience training/coaching within a contact centre environment.Excellent coaching, communication and stakeholder management skills.Proven track record improving quality, customer outcomes and col... Contract