Call Centre Trainer

Call Centre Trainer - Sunderland - to 40K plus generous packageMy client is seeking an experienced Customer Service Trainer to join their team and drive service excellence across the business. The Sunderland call centre has recently opened, and this is a fantastic opportunity for the right Customer Service Trainer to really make their mark at an early stage in this exciting new venture within a well-known business. It represents a great chance for someone passionate about developing people and improving customer experience to make a huge impact on the staff in a great working environment. Key ResponsibilitiesDesign and deliver engaging training sessions for customer service teams (in-person and virtual).Create training materials, including presentations, guides, and e-learning content.Coach and mentor staff to enhance communication, problem-solving, and customer engagement skills.Assess training effectiveness and implement improvements.Work with managers to identify skill gaps and develop tailored learning solutions.Skills and ExperiencePrevious experience as a Customer Service Trainer, Call Centre Trainer or similar roleStrong communication and presentation skillsAbility to design interactive and impactful training programsKnowledge of customer service best practices and KPIsComfortable using digital tools for training deliveryWhat We OfferSalary of up to 40,00027 days'' holidayCompany pension contribution of up to 11% of basic salaryCareer development and progression ..... full job details .....