Call Centre Team Leader – Customer Care

Add expected salary to your profile for insightsMotorama is looking for a motivated and experienced Call Centre Team Leader to join our Customer Care team in a full-time, permanent capacity. This is a hands-on leadership role where you''ll be coaching and supporting a team of inbound/outbound consultants, driving performance, improving processes, and ensuring the delivery of an exceptional customer experience.You’ll work closely with the Customer Care Manager to coordinate the day-to-day operations of the Contact Centre, while playing a key role in leading, motivating and developing your team.At Motorama, we offer more than just a job. We provide:A competitive compensation packageA strong, supportive culture with values that drive everything we doOngoing training and career development opportunitiesA large, growing company with an excellent reputationGenerous employee discounts on vehicles, servicing and partsA professional, fun and people-first work environmentKey Responsibilities:Lead, support and coach a team of Customer Care ConsultantsPlan and assign daily workloads, campaigns and follow-upsAssist the Customer Care Manager in achieving performance and customer targetsResolve escalated issues and support your team through challengesCollaborate with managers across departments to enhance service outcomesProvide feedback, support development and drive team engagementEnsure accurate data entry, reporting and adherence to proceduresDeliver a can-do, cool, guest experience – every day, every timeWe’re looking for someone who:Has prior experience in customer service and leadership rolesIs confident in handling both inbound and outbound callsCan lead by example, support their team, and step in to assist when neededCommunicates clearly and effectively across phone, email and in personIs motivated, enthusiastic and solutions-focusedThrives in a fast-paced environment and can calmly manage challenging callsCan coordinate team workflows and drive individual and team performanceBuilds strong working relationships across departmentsAbout the company:At Motorama, we believe our people are the key to our success. With strong values and a clear mission – "To provide our customers with a can do, cool, guest experience, every day, every time" – we foster a supportive and fun culture that rewards care, teamwork, and learning.Apply now!To apply for this position, upload your resume by clicking the ''Apply for this job'' button.Unlock job insights

Salary match Number of applicants Skills matchYour application will include the following questions: Which of the following statements best describes your right to work in Australia?The Motorama Group have been a Queensland icon for over 50 years.The business came from humble beginnings in 1959 as a BP service station down the Gold Coast, that Jan Woelders started to help people with their motoring needs.The group has expanded to become one of Queensland’s largest family owned automotive retailers, with multi-franchise dealerships across the southside of Brisbane.Source: This is an extract from the company''s own website.About the Motorama GroupThe Motorama Group have been a Queensland icon for over 50 years.The business came from humble beginnings in 1959 as a BP service station down the Gold Coast, that Jan Woelders started to help people with their motoring needs.The group has expanded to become one of Queensland’s largest family owned automotive retailers, with multi-franchise dealerships across the southside of Brisbane.Source: This is an extract from the company''s own website.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career ..... full job details .....