https://jobs.co.uk/job/call-centre-team-leader-cca-recruitment-group--c53a4cdc-191d-4b9a-8ac8-87253b90a0f5 RSS feed for Call Centre Team Leader at CCA Recruitment Group. en-gb Thu, 13 Aug 2026 15:04:08 GMT https://jobs.co.uk/job/call-centre-team-leader-cca-recruitment-group--c53a4cdc-191d-4b9a-8ac8-87253b90a0f5 https://jobs.co.uk/job/call-centre-team-leader-cca-recruitment-group--c53a4cdc-191d-4b9a-8ac8-87253b90a0f5 Thu, 13 Aug 2026 11:51:59 GMT Location: Salisbury | Salary: 32000.00-32000.00 Annual | Type: Permanent | Call Centre Team LeaderLocation: Salisbury Salary: 32000 per annum + Bonus Job Type: Full-Time, PermanentAbout the RoleWe are looking for an enthusiastic and experienced Call Centre Team Leader to join our growing customer operations team. This is an exciting opportunity for a motivated leader who is passionate about delivering outstanding customer service, developing high-performing teams, and driving operational excellence.As a Team Leader, you will be responsible for managing a team of customer service advisors, ensuring performance targets are achieved, and creating a positive and engaging working environment.Key ResponsibilitiesLead, motivate and develop a team of customer service advisors.Conduct regular one-to-one meetings, coaching sessions and performance reviews.Monitor KPIs including quality, productivity, customer satisfaction and attendance.Support recruitment, onboarding and training of new team members.Handle escalated customer queries and complaints professionally.Ensure compliance with company policies, procedures and regulatory requirements.Analyse performance data and identify opportunities for improvement.Drive employee engagement and contribute to a positive te... Permanent