Call Centre Team Leader

Call Centre Team LeaderLocation: Salisbury Salary: 32000 per annum + Bonus Job Type: Full-Time, PermanentAbout the RoleWe are looking for an enthusiastic and experienced Call Centre Team Leader to join our growing customer operations team. This is an exciting opportunity for a motivated leader who is passionate about delivering outstanding customer service, developing high-performing teams, and driving operational excellence.As a Team Leader, you will be responsible for managing a team of customer service advisors, ensuring performance targets are achieved, and creating a positive and engaging working environment.Key ResponsibilitiesLead, motivate and develop a team of customer service advisors.Conduct regular one-to-one meetings, coaching sessions and performance reviews.Monitor KPIs including quality, productivity, customer satisfaction and attendance.Support recruitment, onboarding and training of new team members.Handle escalated customer queries and complaints professionally.Ensure compliance with company policies, procedures and regulatory requirements.Analyse performance data and identify opportunities for improvement.Drive employee engagement and contribute to a positive team culture.Collaborate with other departments to improve customer experience and operational efficiency.About YouThe ideal candidate will have:Previous experience in a Team Leader, Supervisor or similar leadership role within a call centre or customer service environment.Strong people management ..... full job details .....