Call Centre Representative

Legal Recoveries Associate Salary: 26,200, depending on experience, plus a quarterly performance related bonus of up to 20% Location: Leeds, Thorpe Park, Hybrid Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm). Start dates: Looking for a new start? Our next start date is 20th July, with a structured 5-week training programme to help you get fully up to speed, so we''d ask that you can attend this in full. Join us as a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers'' journey and bring people back to financial health. Working towards KPI''s, you''ll speak to customers over the telephone about their accounts, taking time to fully understand each customer''s situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you''ll also help with any queries and conduct regular reviews to ensure payments are still suitable. The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on peoples'' lives. What we are looking for: Enthusiasm, passion, and dedication.Resilience and adaptability to change.Strong communication skills A desire to help each customer in the most compassionate way. The ability to motivate yourself to achieve your goals every day. Ideally you would have a customer service experience and if your background is in ..... full job details .....