https://jobs.co.uk/job/call-centre-performance-analyst-huntress-maidstone--1de23534-2d98-46fa-8a48-75b06ac87ae7 RSS feed for Call Centre Performance Analyst at Huntress - Maidstone. en-gb Wed, 05 Aug 2026 08:55:24 GMT https://jobs.co.uk/job/call-centre-performance-analyst-huntress-maidstone--1de23534-2d98-46fa-8a48-75b06ac87ae7 https://jobs.co.uk/job/call-centre-performance-analyst-huntress-maidstone--1de23534-2d98-46fa-8a48-75b06ac87ae7 Mon, 03 Aug 2026 23:00:00 GMT Location: Glasgow | Salary: £30000 - £35000/annum | Type: Permanent | We are currently recruiting on behalf of our client for a proactive and detail-driven Call Centre Performance Analyst to join their Customer Service Centre. This is a varied and insight-led role, offering a fantastic opportunity for someone who enjoys turning data into action and helping teams deliver genuinely great customer service. Key Responsibilities: Supporting resource planning and forecasting to ensure the right people are in place when customers need them Monitoring live customer demand and helping the operation respond in real time Reviewing customer interactions and verifying complaints, providing meaningful feedback to support team development Producing performance reporting that helps Team Managers understand what''s working and where improvements can be made Coaching colleagues to improve performance and support their development Supporting the wider Customer Service Centre, including frontline customer support and light supervisory duties when required Skills & Experience Required: Previous experience in a customer service or contact centre environment Experience with workforce planning, forecasting, or real-time performance management Ability to an... Permanent