https://jobs.co.uk/job/call-centre-operative-mission-4-recruitment--ed3546cb-bc28-428d-b153-dd70fb3801dc RSS feed for Call Centre Operative at Mission 4 Recruitment. en-gb Sat, 05 Sep 2026 01:51:26 GMT https://jobs.co.uk/job/call-centre-operative-mission-4-recruitment--ed3546cb-bc28-428d-b153-dd70fb3801dc https://jobs.co.uk/job/call-centre-operative-mission-4-recruitment--ed3546cb-bc28-428d-b153-dd70fb3801dc Wed, 02 Sep 2026 23:00:00 GMT Location: Hertford | Salary: £25000/annum | Type: Permanent | We are seeking a professional Call Centre Operative to join our client working in property debt collection. In this role, you will handle inbound and outbound calls, assisting customers with account inquiries, discussing repayment options, and guiding them toward resolving outstanding property-related balances. Key Responsibilities: Handle Inbound & Outbound Calls: Answer customer inquiries regarding debt balances and proactively reach out to debtors to discuss payment options and deadlines. Provide Accurate Information: Explain account statuses, payment methods, and the debt recovery process clearly and professionally. Update Account Records: Document all phone interactions, agreement details, and customer notes accurately in the database during or immediately after each call. De-escalate Situations: Manage sensitive or stressful conversations with patience, empathy, and professionalism. The successful candidate will have: Previous experience in a customer service, or call centre environment. Strong verbal communication and negotiation skills. Ability to remain calm and professional under pressure or when dealing with frustrated callers. Pr... Permanent