Call Centre Operative

Contact Centre Operative (Inbound andamp; Outbound)Fully Remote | £175 per day | Inside IR35We''re supporting a large UK government-funded programme and are looking for experienced Contact Centre Operatives to join a high-volume, multi-channel engagement team.This role is ideal for someone who enjoys customer interaction, can handle inbound and outbound calls confidently, and is comfortable working to service and quality standards - all from the comfort of home.The RoleYou''ll be part of a busy contact centre providing a professional, customer-focused service to members of the public and key stakeholders. Working across inbound and outbound channels, you''ll be responsible for delivering accurate information in line with programme requirements and government guidance.Key ResponsibilitiesHandling inbound calls from members of the public and stakeholdersMaking outbound calls for follow-ups, engagement activity and surveysProviding clear, accurate information aligned with programme and government guidanceAccurately logging all interactions within CRM systemsWorking in line with GDPR and data protection requirementsMeeting agreed performance, quality and compliance targetsCollaborating effectively with colleagues and team leadersRequired Skills andamp; ExperienceEssentialPrevious experience in a call or contact centre environmentConfident handling both inbound and outbound callsStrong communication skills and good IT literacyDesirableExperience working on government or public ..... full job details .....