Call Centre Manager

Call Centre ManagerThis is an exciting new roleOffice-based with parking£35,000K salary with an OTE £60,000K + (uncapped commission structure)Working Hours - do be discussed - Full time only. Initially Monday to Friday but due to my client expanding may include a Saturday with a Monday off.Role OverviewThis role is responsible for managing and scaling a lead generation call centre focused on booking appointments and building client pipelines.You will take ownership of the call centre, including performance, recruitment, structure, and supporting the on-boarding and growth of new clients.Key ResponsibilitiesManage day-to-day running of the call centreDrive performance across lead generation and appointment settingRecruit, onboard, and train new staffImplement structure, processes, and accountability across the teamMonitor call quality, dial activity, and individual performanceConduct 1-1s, coaching, and performance managementHandle underperformance and disciplinary processesSupport on-boarding of new clientsHelp expand postcode coverage and lead volume across campaignsWork with senior management to scale the operationKey RequirementsPrevious experience managing a call centre or sales/lead generation teamStrong understanding of outbound lead generation environmentsProven ability to improve team performanceExperience recruiting and building teamsConfident managing staff and addressing performance issuesAble to manage both internal team performance and external client ..... full job details .....