https://jobs.co.uk/job/call-centre-manager-nms-recruit-ltd--63e98b70-b4c8-413c-b106-86cb8e7f1664 RSS feed for Call Centre Manager at NMS Recruit Ltd. en-gb Thu, 13 Aug 2026 18:08:30 GMT https://jobs.co.uk/job/call-centre-manager-nms-recruit-ltd--63e98b70-b4c8-413c-b106-86cb8e7f1664 https://jobs.co.uk/job/call-centre-manager-nms-recruit-ltd--63e98b70-b4c8-413c-b106-86cb8e7f1664 Wed, 12 Aug 2026 23:00:00 GMT Location: Bromborough | Salary: £32097/annum | Type: Permanent | Call Centre Manager - Wirral We are looking for an experienced Call Centre Manager to lead a busy customer-focused team, ensuring the highest levels of service, performance and operational delivery. You will have responsibility for the day-to-day management of the Response Centre Advisors and Senior Advisors, ensuring customer enquiries and emergency repair calls are handled efficiently, professionally and with empathy. Key Responsibilities Lead, motivate and develop a team of Response Centre Advisors and Senior Advisors. Monitor performance against agreed KPIs, SLAs and quality standards. Provide regular coaching, feedback, performance reviews and development support. Oversee escalated calls, major incidents and complex customer enquiries. Ensure consistently high levels of customer service and accurate call handling. Identify training needs and opportunities for continuous improvement. Manage attendance, wellbeing, performance and other people-related matters. Support workforce planning and ensure staffing levels meet operational requirements. Work closely with internal teams and clients to maintain strong service delivery. Investigate complaints and recurring is... Permanent