https://jobs.co.uk/job/call-centre-manager-cca-recruitment-group--b5f53e01-cb80-4c65-8746-8b40402e4d18 RSS feed for Call Centre Manager at CCA Recruitment Group. en-gb Wed, 10 Jun 2026 15:54:10 GMT https://jobs.co.uk/job/call-centre-manager-cca-recruitment-group--b5f53e01-cb80-4c65-8746-8b40402e4d18 https://jobs.co.uk/job/call-centre-manager-cca-recruitment-group--b5f53e01-cb80-4c65-8746-8b40402e4d18 Sat, 06 Jun 2026 11:51:51 GMT Location: Wiltshire | Salary: 50000.00-50000.00 Annual | Type: Permanent | Contact Centre Manager / CX ManagerSalisbury 50,000 and BenefitsThe RoleThis is a fantastic opportunity to lead a contact centre operation of around 50 advisors, driving performance, shaping customer experience, and embedding a culture of continuous improvement.You''ll lead a team of Team Leaders, alongside Quality and Project functions, ensuring consistent delivery of excellent service and operational performance.What You''ll Be DoingLead, coach, and develop Team Leaders and their teamsOwn and deliver key KPIs (SLAs, CSAT, quality, productivity)Drive a best-in-class customer experience across all touchpointsLead continuous improvement initiatives to enhance efficiency and outcomesOversee forecasting and workforce planningBuild a strong coaching culture and develop future leadersWork cross-functionally to improve processes and customer outcomesWhat We''re Looking ForProven contact centre leadership experience (40-100 FTE)Strong people leadership across multi-layered teamsTrack record of delivering and improving KPIsExperience in customer experience, coaching, continuous improvement, and operational performanceStrong analytical and data-driven approachExperience in forecasting and r... Permanent