Call Centre Manager

Contact Centre Manager Location: Worsley, Greater Manchester Salary: 40,000 - 50,000 + 10-15k Bonus + Benefits Lead a High-Performing Sales Through Service Contact CentreAre you an experienced Contact Centre Manager looking for your next challenge? Or perhaps you''re a Senior Team Leader with a proven track record of driving performance and ready to step into a management role?We are looking for an ambitious and customer-focused Contact Centre Manager to lead a busy sales through service operation based in Worsley. This is an exciting opportunity to shape performance, develop people, and create an exceptional customer experience while achieving commercial objectives. This Contact Centre Manager Role Reporting into the Head of Operations, you''ll be responsible for leading a team of Team Leaders and Advisors within a fast-paced contact centre environment. You''ll drive a culture where outstanding customer service and sales performance go hand in hand. Key responsibilities include:Leading, coaching and developing Team Leaders and AdvisorsDriving sales, conversion, retention and customer satisfaction performanceMonitoring KPIs and implementing improvement plans where requiredManaging workforce planning, productivity and operational efficiencyCreating a positive, engaging and high-performance cultureDelivering regular performance reviews and development plansUsing MI and data insights to identify opportunities and trendsSupporting recruitment, onboarding and talent development ..... full job details .....