https://jobs.co.uk/job/call-centre-agent-reed-specialist-recruitment--a37631a4-a681-45ed-96e8-d382b4c81478 RSS feed for Call Centre Agent at Reed Specialist Recruitment. en-gb Wed, 21 Oct 2026 06:16:51 GMT https://jobs.co.uk/job/call-centre-agent-reed-specialist-recruitment--a37631a4-a681-45ed-96e8-d382b4c81478 https://jobs.co.uk/job/call-centre-agent-reed-specialist-recruitment--a37631a4-a681-45ed-96e8-d382b4c81478 Tue, 20 Oct 2026 11:53:50 GMT Location: Newtownabbey | Salary: 13.48-13.48 Hourly | Type: Permanent | Call Agent (Temp)My client is a leading organisation seeking Call Agents to join their team based in Mallusk.This is a Full-Time, Temporary Position initially for 6-8 weeks.Working Hours: Monday to Thursday: 8.30am - 5pm and Fridays: 8.30am - 3.45pm.With an hourly rate of £13.48Job Role:You will be responsible for delivering an exceptional service to customers. As one of the first voices customers hear, you will handle a wide range of enquiries, provide support and guidance, and help create positive experiences at every interaction.Essential Criteria:Experience in a customer-facing role, with a proven ability to manage high volumes of inbound queries via phone, email, or live chatMinimum of 5 GCSE passes (or equivalent), including English and Maths at Grade C or aboveIT proficient with the use of Microsoft Office applications and the ability to work across multiple systemsDemonstrated ability to investigate and resolve customer queries at the first point of contactExcellent communication skills, both written and verbal with the ability to communicate with stakeholders at all levelsAbility to manage and prioritise a busy workloadAbility to work on your own initiative as well as part... Permanent