Call Centre Agent

Call Agent (Temp)My client is a leading organisation seeking Call Agents to join their team based in Mallusk.This is a Full-Time, Temporary Position initially for 6-8 weeks.Working Hours: Monday to Thursday: 8.30am - 5pm and Fridays: 8.30am - 3.45pm.With an hourly rate of £13.48Job Role:You will be responsible for delivering an exceptional service to customers. As one of the first voices customers hear, you will handle a wide range of enquiries, provide support and guidance, and help create positive experiences at every interaction.Essential Criteria:Experience in a customer-facing role, with a proven ability to manage high volumes of inbound queries via phone, email, or live chatMinimum of 5 GCSE passes (or equivalent), including English and Maths at Grade C or aboveIT proficient with the use of Microsoft Office applications and the ability to work across multiple systemsDemonstrated ability to investigate and resolve customer queries at the first point of contactExcellent communication skills, both written and verbal with the ability to communicate with stakeholders at all levelsAbility to manage and prioritise a busy workloadAbility to work on your own initiative as well as part of a teamMain Duties and Responsibilities:Act as the first point of contact for customers, delivering a professional, friendly and efficient service across all customer interactionsHandle a high volume of inbound customer calls, accurately assessing customer needs and resolving enquiries at the ..... full job details .....