Call Centre Agent

About UsAt IronmongeryDirect, we''ve been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK''s leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we''re the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service. If you''re looking to be part of a dynamic, growing company that''s built on a foundation of trust and excellence, we''d love to hear from you.We''re proud to be recognised as one of the UK''s Best Workplaces in Retail, Hospitality and Leisure 2025 by Great Place to Work , a reflection of the positive feedback from our own people and our commitment to creating an exceptional employee experience.About the RoleWe are looking for full time Call Centre Agents to join our Contact Centre here at IronmongeryDirect. The team is dynamic, energetic, and hardworking, which is vital within the fast-paced environment we operate in. Through the supportive nature of the team, we pride ourselves on encouraging and sharing best practices to enable each other to do the best job possible.In addition to handling customer interactions via phone and digital channels, there will also be an element of face-to-face customer service as we provide assistance on our Trade Counter. This hands-on element allows us to deliver excellent service directly to our customers, ..... full job details .....