Call Centre Agent

Job Title: Casual Control Operator - Call Centre

Location: Honiton, Exeter

Pay: -14.17

Shifts: Contracted to work approx. 25.375 hours per week based on the following
Week 1 - Mon, Tues, Sat & Sun - early shift 7.00 - 15.00
Week 2 - Wed, Thurs, Friday - early shift 7.00 - 15.00
Week 3 - Mon, Tues, Sat & Sun - late shift 15.00 - 22.30
Week 4 - Wed, Thurs, Friday - late shift 15.00 - 22.30

We are seeking a reliable and customer-focused Casual Control Operator to join our busy Call Centre team. This is a dynamic, fast-paced role that involves handling high volumes of incoming phone calls and supporting operational needs through accurate data entry and effective communication. The ideal candidate will have a strong background in customer service and be confident working in a high-pressure environment.

Key Responsibilities:

• Respond promptly and professionally to high volumes of incoming calls

• Provide excellent customer service by listening, assisting, and resolving customer inquiries

• Accurately record and input data into internal systems using Microsoft Office and other software

• Collaborate with team members to ensure smooth and efficient call centre operations

• Follow procedures and protocols for managing calls and data entry

• Assist with general administrative tasks as required

Required Skills & Experience:

• Proven experience in a call centre or high-volume customer service environment

• Excellent customer service skills with a friendly and professional phone manner

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Data entry experience with strong attention to detail and accuracy

• Ability to multitask and work effectively in a fast-paced environment

• A team player with a positive attitude and strong interpersonal skills

• Flexible availability to work on a casual basis, including peak times

If you are interested and have the correct right to work documents (In date UK Passport/Sharecode) please apply or call Lauren on (phone number removed) if you have any questions.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person''s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.