Call Centre Advisor

Overview

The Recruitment Group is looking for Call Centre Advisors to join our Client in Coalville. As a Call Centre Advisor you must have experience in Inbound and Outbounds calls and you will be involved with various fundraising projects. If you are interested in the Call Centre Advisor role and have the relevant Inbound and Outbound call experience then please read the below.

Pay

£12.75 per hour. Weekly pay. Overtime paid after 48 hours per week.

Hours

Monday to Friday 08:30 - 17:00. Flexibility is required as during busy periods the office will be open Monday-Friday 06:00-19:00 and occasional Saturdays 08:00-13:00.

Responsibilities

Dealing with Inbound calls in a professional mannerMaking Outbound callsLiaising with schools and group coordinatorsDealing with customer queries and enquiriesResolving customer complaintsResponding to incoming emails and webchat enquiriesGuiding customers through online ordering processesMaintaining database (CRM)Trouble shootingManaging spreadsheets using the databaseDocumenting dialogue and outcomes and actioning tasks to implementMultitasking and managing ongoing tasks

Required Skills

Great organisational and time-management skillsHardworkingImpeccable attention to detailAbility to work in an extremely fast paced environmentCall Centre, Contact Centre, Customer Advisor or Account Manager experience is requiredIntermediate computer literacy, hardware and software skills are a mustAbility to communicate effectively and develop good working relationships with colleagues

Benefits

Free drinksFree Breakfast, lunches. Evenings out.Free team building eventsYou will be really looked after and rewarded for your hard work and commitment

If you believe this is the right role for you then contact Jane at our Loughborough branch now!

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