Call Centre Advisor

Call Centre AdvisorLocation: Birmingham Business Park Hours: 42.5 hours per week Monday to Friday Pay Rate: 13.60 per hourAbout the ClientOur client is a well-established automotive accident repair business with over 200 body shop sites across the UK. The business delivers high-quality vehicle repair services alongside strong customer support. The RoleOn behalf of our client, we are recruiting a Call Centre Advisor to join their busy operation at Birmingham Business Park. This is a high-volume, fast-paced role suited to someone with strong customer communication skills and ability to handle high call volumes. Key ResponsibilitiesProvide customers with regular updates on the progress of their vehicle repairsDeliver clear, professional, and consistent communicationHandle a high volume of incoming calls (approximately (Apply online only) calls per day)Proactively manage and resolve customer complaintsMaintain a positive customer experience throughout the repair journey Candidate RequirementsProven experience managing high-volume inbound callsStrong communication and customer service skillsResilient, calm, and professional under pressureProactive approach to problem-solving and complaint handling What''s on OfferCompetitive hourly pay of 13.60 per hourMonday to Friday working patternOpportunity to work with a large, nationwide automotive repair business Candidates with relevant automotive and customer service experience are encouraged to apply. ..... full job details .....