Call Centre Advisor

Job Title: Customer Service AdvisorContract Type: 7 months ContractAbout the RoleWe''re working with a well-established financial services organisation based in Darlington to recruit a Customer Service Advisor to join their growing team. This is a fantastic opportunity for someone with experience in Customer Services (Office based) - who is looking to develop their career in a supportive and forward-thinking environment.The successful candidate will be part of a team responsible for delivering high-quality Customer Service within pension administration and member support services. This includes handling day-to-day scheme operations, responding to member queries, and ensuring compliance with internal and external standards.These roles play an integral part in supporting our purpose to secure our members future by ensuring customer requests and queries are processed through the correct channel. Without these outstanding teams we wouldn''t be the successful organisation we are today.Key ResponsibilitiesAct as a first point of contact for scheme members, providing support via phone, email, and post.Process member transactions and maintain accurate records.Collaborate with internal teams to ensure smooth delivery of services.Support communication and engagement initiatives for scheme members.Contribute to continuous improvement of processes and service delivery.About YouStrong communication skills-both written and verbal-with a professional and empathetic approach.Highly ..... full job details .....